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Legitimate mail is treated as junk and going to my junk mail folder

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by gatkeepers

gatkeepers
gatkeepers
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Mail from known recipients is going to my junk mail folder when my junk mail controls are correctly set in Settings. Adaptive learning is turned on too.

Mail from known recipients is going to my junk mail folder when my junk mail controls are correctly set in Settings. Adaptive learning is turned on too.

All Replies (3)

Stans
Stans
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Mark them as not junk, so that Thunderbird's adaptive learning "learns" those messages are not junk.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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see https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

gatkeepers
gatkeepers Question owner
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I would be good if marking them would make Thunderbird's adaptive learning "learn" those messages are not junk.