Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't See Cursor in Google Docs Using Firefox

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by qwacky

Kay Ariel
Kay Ariel
more options

Hi there,

For as long as I've been using Firefox, the cursor has been white instead of black in Google Docs, making it very difficult to see since Google Docs uses a white background. This issue with Google Docs is not replicated in Chrome and other browsers, this issue is only experienced in Firefox on Windows 10 on a fully updated Surface Laptop 2.

I prefer Firefox as a browser, but I use Google Docs several times a day. I've found threads on reddit and the forums with other users experiencing this issue, but none of them had fixes. I've tried many of the suggestions, including uninstalling certain add-ons/themes and going into the Font preferences under "Advanced", and I unchecked the box to allow sites to use their own fonts, formatting, etc. but none of it worked.

Does anyone have a fix for this? My boyfriend also tried with his Firefox on his separate laptop, and experienced the same issue.

I appreciate your time. Thank you!

Hi there, For as long as I've been using Firefox, the cursor has been white instead of black in Google Docs, making it very difficult to see since Google Docs uses a white background. This issue with Google Docs is not replicated in Chrome and other browsers, this issue is only experienced in Firefox on Windows 10 on a fully updated Surface Laptop 2. I prefer Firefox as a browser, but I use Google Docs several times a day. I've found threads on reddit and the forums with other users experiencing this issue, but none of them had fixes. I've tried many of the suggestions, including uninstalling certain add-ons/themes and going into the Font preferences under "Advanced", and I unchecked the box to allow sites to use their own fonts, formatting, etc. but none of it worked. Does anyone have a fix for this? My boyfriend also tried with his Firefox on his separate laptop, and experienced the same issue. I appreciate your time. Thank you!

All Replies (1)

qwacky
qwacky
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button Fx57Menu, click Help Fx57Help and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Fx68SafeMode

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.