Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

emails

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Wayne Mery

chenery55
chenery55
more options

Hello; I am currently experiencing the issue of not receiving emails. This problem happened a couple of days ago. Prior to that emails were being received without an issue. I researched the help section and checked the points as suggested; ISP connection-good, changing password-no, updating mozilla-no.

I am no computer whiz so I'm hoping you may be able to direct me further on this matter. Regards Peter

Hello; I am currently experiencing the issue of not receiving emails. This problem happened a couple of days ago. Prior to that emails were being received without an issue. I researched the help section and checked the points as suggested; ISP connection-good, changing password-no, updating mozilla-no. I am no computer whiz so I'm hoping you may be able to direct me further on this matter. Regards Peter

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.