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Global search feature in Thunderbird only returning SENT messages when clicking through

  • 1 reply
  • 1 has this problem
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  • Last reply by sfhowes

Dave
Dave
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When I enter a term in the search box (aka ctrl+K), then press ENTER, I get the expected list of hits, but when I click on any of those headings to see the actual message in a new window, I don't get the message; instead I get a related SENT message of mine. In fact the entire list of messages revealed in the pane above are all SENT messages. How can I expand the message whose heading I clicked on following the search?

Thought I'd check here before filing a bug report.

Thanks.

Dave

When I enter a term in the search box (aka ctrl+K), then press ENTER, I get the expected list of hits, but when I click on any of those headings to see the actual message in a new window, I don't get the message; instead I get a related SENT message of mine. In fact the entire list of messages revealed in the pane above are all SENT messages. How can I expand the message whose heading I clicked on following the search? Thought I'd check here before filing a bug report. Thanks. Dave

Chosen solution

Try rebuilding the search database and repeat the search. Global Search sometimes produces incorrect results if messages have been deleted but the database hasn't updated.

https://support.mozilla.org/en-US/kb/rebuilding-global-database

The rebuild may take a while, depending on the number of messages. Progress can be monitored in Tools/Activity Manager.

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sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Try rebuilding the search database and repeat the search. Global Search sometimes produces incorrect results if messages have been deleted but the database hasn't updated.

https://support.mozilla.org/en-US/kb/rebuilding-global-database

The rebuild may take a while, depending on the number of messages. Progress can be monitored in Tools/Activity Manager.