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Hardware acceleration causing video stuttering and tints

  • 5 replies
  • 1 has this problem
  • 23 views
  • Last reply by FredMcD

anindya.gupta11
anindya.gupta11
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We have an education software and we use firefox and chrome with our WebGL game application. We need to record and playback videos. Since you have enabled hardware acceleration by default it is causing big issues for playback. When we try to run it on Mac video playback has weird tints. On Windows Firefox video jitters and shakes on playback. 1000s of users have faced this and we have to switch them all to chrome or mobile application. Do you have any plans to "Disable Hardware acceleration by default in Firefox in upcoming releases"?

We have an education software and we use firefox and chrome with our WebGL game application. We need to record and playback videos. Since you have enabled hardware acceleration by default it is causing big issues for playback. When we try to run it on Mac video playback has weird tints. On Windows Firefox video jitters and shakes on playback. 1000s of users have faced this and we have to switch them all to chrome or mobile application. Do you have any plans to "Disable Hardware acceleration by default in Firefox in upcoming releases"?

All Replies (5)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} While you are in safe mode;

Disable Hardware Acceleration {web link}

Restart Firefox. Are there any problems?

anindya.gupta11
anindya.gupta11 Question owner
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Our application runs on Unity WebGL like 100s of games. If I run on safe mode Webgl becomes disabled as extension so cannot run this test. Bottomline is the main issue is in Firefox 85 which has hardware acceleration enabled by default which is causing these issues in video playback not just in our webgl platform but also in other webgl and video playback platforms.

We would have to ask our users to manually go and uncheck hardware acceleration which is not optimum UX. Firefox has always worked well for us in the past before and we appreciate that but this new upgrade with this change of hardware acceleration always enabled is an issue for us. Our platform does not have this issue with Chrome and Microsoft Edge.

So do you have any plans to have Hardware acceleration disabled by default in newer firefox upgrades? Please let us know and we can plan accordingly.

Thank you for your support and consideration.

TyDraniu
TyDraniu
  • Top 25 Contributor
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Hi, I don't think that mozilla devs would disable HA and I don't think that HA is a reason of your issue. The proper path for you is to record performance of Firefox while using your application with https://profiler.firefox.com/ and then file a bug on https://bugzilla.mozilla.org/enter_bug.cgi .

Modified by TyDraniu

anindya.gupta11
anindya.gupta11 Question owner
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TyDraniu said
Hi, I don't think that mozilla devs would disable HA and I don't think that HA is a reason of your issue. The proper path for you is to record performance of Firefox while using your application with https://profiler.firefox.com/ and then file a bug on https://bugzilla.mozilla.org/enter_bug.cgi .

If I disable HA , video playback works fine so it seems directly related. I will look into doing what you suggested and file a bug in any case since recreated easily by many users.

FredMcD
FredMcD
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Last reply by anindya.gupta11 4 hours ago

Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.


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