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Unable to access E-Mail

  • 2 replies
  • 1 has this problem
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  • Last reply by Jackson

Jackson
Jackson
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I am unable to access my e-mail account using Thunderbird. I just updated Thunderbird to ver. 91.5.1, but the problem was occurring under version 91.5.0. Following the Thunderbird help instructions, I successfully removed my mail account. Now, I am unable to recreate the mail account. Using <Tools|Account Actions|Add Mail Account> I entered the data to describe my current mail account on AOL.com. I can successfully retrieve my mail on AOL.com. When I attempt to set up the new mail account in Thunderbird, I get the message: "Unable to log in at server. Probably wrong configuration, username, or password." I am using Firefox 96.0.2. I do not have a firewall. I successfully uninstalled MalwareBytes.Free. I do not understand what I is going on.

I am unable to access my e-mail account using Thunderbird. I just updated Thunderbird to ver. 91.5.1, but the problem was occurring under version 91.5.0. Following the Thunderbird help instructions, I successfully removed my mail account. Now, I am unable to recreate the mail account. Using <Tools|Account Actions|Add Mail Account> I entered the data to describe my current mail account on AOL.com. I can successfully retrieve my mail on AOL.com. When I attempt to set up the new mail account in Thunderbird, I get the message: "Unable to log in at server. Probably wrong configuration, username, or password." I am using Firefox 96.0.2. I do not have a firewall. I successfully uninstalled MalwareBytes.Free. I do not understand what I is going on.

Chosen solution

Is this an AOL @aol.com account or @verizon.net? For the latter, see https://support.mozilla.org/en-US/questions/1364324

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Is this an AOL @aol.com account or @verizon.net? For the latter, see https://support.mozilla.org/en-US/questions/1364324

Jackson
Jackson Question owner
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This solved my problem. Thank you.