email attachments fail to download
Downloading email attachments fails with Firefox. OK with Explorer 11. This problem began four days ago. Please tell me how to fix this.
Lee Ransom - [removed phone# from public]
Modified by James
Chosen solution
Can you provide more detail? What email site are you using? Are you getting an error message when you try to download? Post a screenshot of the issue. Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
Did you clear the browser cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Read this answer in context 👍 1All Replies (2)
Chosen Solution
Can you provide more detail? What email site are you using? Are you getting an error message when you try to download? Post a screenshot of the issue. Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
Did you clear the browser cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Not really certain what solved the problem. I tried to shotgun the suggestions and even loaded up Chrome. At some point things got back to normal with Firefox. Could have been an overfull cache.