Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Primary Password 9 times on Mac

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by TheTrotsky

TheTrotsky
TheTrotsky
more options

I've just downloaded Thunderbird v102 and now, when I start up Thunderbird, it repeatedly asks me to enter the primary password (it appears to be for every account that I have; I have 9 email accounts that I monitor). I've tried deleting and resetting the primary password but no avail. Is there a fix?

I've just downloaded Thunderbird v102 and now, when I start up Thunderbird, it repeatedly asks me to enter the primary password (it appears to be for every account that I have; I have 9 email accounts that I monitor). I've tried deleting and resetting the primary password but no avail. Is there a fix?

Modified by Wayne Mery

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Does starting in safe mode help? On Mac, Hold down option while starting.

TheTrotsky
TheTrotsky Question owner
more options

Tried running in safe mode. Same problem.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

That's odd. I see two asks on my Mac, which is expected given the longstanding bug.

But you are not alone. See https://bugzilla.mozilla.org/show_bug.cgi?id=1772571 Did you set mail.password_protect_local_cache to true?

TheTrotsky
TheTrotsky Question owner
more options

I didn't find this suggested fix when I originally searched the web. It helps, I now only have to enter the primary password twice, but it doesn't completely fix the problem.