Firefox crashes on startup (solution of other similiar questions dont work)
After my laptop crashed while in a firefox session, firefox crashes everytime i open it after half a second. safe mode doesnt work reinstall newest version doesnt work previous version install doesnt work different directory and drive doesnt work deleting cache in local appdata doent work Neither malware nor antivirus is stopping firefox
EVERYTHING just ends in mozilla crash reporter:
BuildID: 20221104133228 CrashTime: 1668623057 InstallTime: 1668622409 ModuleSignatureInfo: {"Avast Software s.r.o.":["snxhk.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["wscapi.dll","directmanipulation.dll","twinapi.dll","AudioSes.dll","winrnr.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","explorerframe.dll","Windows.Globalization.dll","dataexchange.dll","linkinfo.dll","wsock32.dll","wininet.dll","webauthn.dll","winmm.dll","ondemandconnroutehelper.dll","DWrite.dll","rasadhlp.dll","srvcli.dll","urlmon.dll","ktmw32.dll","FWPUCLNT.DLL","Windows.UI.Immersive.dll","winhttp.dll","iertutil.dll","BCP47mrm.dll","textinputframework.dll","InputHost.dll","Windows.UI.dll","MMDevAPI.dll","Bcp47Langs.dll","dbghelp.dll","OneCoreUAPCommonProxyStub.dll","dbgcore.dll","dhcpcsvc6.DLL","mscms.dll","npmproxy.dll","ColorAdapterClient.dll","dhcpcsvc.dll","version.dll","WindowManagementAPI.dll","winnsi.dll","avrt.dll","twinapi.appcore.dll","netprofm.dll","nlaapi.dll","propsys.dll","Windows.Security.Integrity.dll","d3d11.dll","WinTypes.dll","wtsapi32.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","winsta.dll","msasn1.dll","devobj.dll","umpdc.dll","powrprof.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","bcryptPrimitives.dll","crypt32.dll","KERNELBASE.dll","win32u.dll","msvcp_win.dll","bcrypt.dll","cfgmgr32.dll","wintrust.dll","ucrtbase.dll","advapi32.dll","shell32.dll","msvcrt.dll","imm32.dll","clbcatq.dll","gdi32.dll","rpcrt4.dll","msctf.dll","SHCore.dll","ole32.dll","oleaut32.dll","user32.dll","combase.dll","shlwapi.dll","psapi.dll","setupapi.dll","ws2_32.dll","sechost.dll","nsi.dll","kernel32.dll","ntdll.dll","KBDGR.DLL","resourcepolicyclient.dll","dxgi.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","osclientcerts.dll","nss3.dll","nssckbi.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1668622934 SubmittedFrom: Client Throttleable: 1 URL: UptimeTS: 123.0 Vendor: Mozilla Version: 106.0.5 WindowsErrorReporting: 1
This report also contains technical information about the state of the application when it crashed.
All Replies (2)
Sorry to hear about this problem. Since you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from their storage folder (since the about:crashes page isn't accessible), and then post some of the recent ones here.
Also and/or meanwhile, are you able to test a new profile? In the Windows 10 search box or Run dialog, paste this command line and submit it:
"C:\Program Files\Mozilla Firefox\firefox.exe" -ProfileManager
(Note: there needs to be a space before -ProfileManager)
Firefox should display a dialog allowing you to create a new profile. More info in the "Start the Profile Manager when Firefox is closed" section of "Profile Manager - Create, remove or switch Firefox profiles".
If a new profile is stable that would point toward a data/settings issue.
Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties of the shortcut.