We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird No Long Logs in -- Maybe a Virus or Worm

  • 1 reply
  • 0 have this problem
  • 11 views
  • Last reply by sfhowes

jwill
jwill
more options

I downloaded DASH a few days ago, but I didn't care for it and uninstalled it. The uninstall generated many errors, and; after it, I could not read or write to my terminal. This never happened to me before. When I rebooted, the system would not come up and I had to use the (Ubuntu Inspiron 3847) system emergency reboot.

I have had to reinstall everything for two days and regret using DASH.

I'm asking your help because I still haven't recovered use of thunderbird email. A message I get keeps telling me to enter a password, but none of my old passwords works. Either there is no password, or there is only a secret Admin password. I am using Google for temporary email access.

The login error message I get is: " Login to account jwill1000000@gmail.com failed" "Login to server pop.gmail.com with username jwill1000000@gmail.com failed. Enter new password".

Deleting and reinstalling thunderbird just gives the same error message, no matter how I change the login user name. Can you help me to log in to my email account?

I downloaded DASH a few days ago, but I didn't care for it and uninstalled it. The uninstall generated many errors, and; after it, I could not read or write to my terminal. This never happened to me before. When I rebooted, the system would not come up and I had to use the (Ubuntu Inspiron 3847) system emergency reboot. I have had to reinstall everything for two days and regret using DASH. I'm asking your help because I still haven't recovered use of thunderbird email. A message I get keeps telling me to enter a password, but none of my old passwords works. Either there is no password, or there is only a secret Admin password. I am using Google for temporary email access. The login error message I get is: " Login to account jwill1000000@gmail.com failed" "Login to server pop.gmail.com with username jwill1000000@gmail.com failed. Enter new password". Deleting and reinstalling thunderbird just gives the same error message, no matter how I change the login user name. Can you help me to log in to my email account?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Check that the authentication method for incoming and outgoing is OAuth2, in Account Settings, accept cookies in Privacy & Security settings, remove the entries from Saved Passwords (in Privacy & Security), restart TB, enter the account password in the OAuth window to allow TB access.