Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can NEVER receive email verification codes using FireFox I have to use Chrome

  • 4 replies
  • 0 have this problem
  • 1 view
  • Last reply by colonel777

colonel777
colonel777
more options

Hello,

I recently tried to renew a subscription to continue getting alerts for the ISS flyover times. I entered the info to renew, and was told a code was emailed to my address. After 8 attempts over 2 days to receive the code (which was never sent or in my spam folder), I used Chrome to fill out the form, and immediately received the code.

To log on here to ask this question I used Firefox (and I have Thunderbird for my email) and repeated tries got me no verification code. Switched to Chrome and instantly got the verification email.

Just trying to figure out what is preventing me from receiving authentication codes after typing in legit requests with Firefox.

I am using Win7 (x64) with the latest updates of Firefox and Thunderbird. Any help would be appreciated. Thanks!

Hello, I recently tried to renew a subscription to continue getting alerts for the ISS flyover times. I entered the info to renew, and was told a code was emailed to my address. After 8 attempts over 2 days to receive the code (which was never sent or in my spam folder), I used Chrome to fill out the form, and immediately received the code. To log on here to ask this question I used Firefox (and I have Thunderbird for my email) and repeated tries got me no verification code. Switched to Chrome and instantly got the verification email. Just trying to figure out what is preventing me from receiving authentication codes after typing in legit requests with Firefox. I am using Win7 (x64) with the latest updates of Firefox and Thunderbird. Any help would be appreciated. Thanks!

All Replies (4)

Dropa
Dropa
more options

What kinda email account are we talking about? Thunderbird uses POP3/IMAP setting to connect and if this isn't set right it will not retrieve the email correctly.

colonel777
colonel777 Question owner
more options

Thanks for the reply, but It's not the email setup. As I stated, both times this occurred, I received the verification code, but I had to use the Chrome browser. And I received them almost instantaneously. But with Firefox, it's as if the information sent to the requesting website never got the request. Again switching to Chrome (and an older version to boot) resolved the issue. So the issue involves a browser setting.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

How/where do you receive the code if you use Google Chrome ? Is that via the same email service as you use with Firefox ?

colonel777
colonel777 Question owner
more options

Yes, all the codes are sent to the same email address and received through Thunderbird. The only variable is the browser; I get the codes when I use Chrome, but never get them using Firefox.

Thanks for your assistance.