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How do I fix the error message shown below after the update of Firefox Web Browser?

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  • Last reply by cor-el

bob.krause1
bob.krause1
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I am on Windows 10. I just updated my Firefox web browser and it send me an error message: "XUL Runner, Error, Platform Version 113.0.2 not compatible with min version equal or greater or lesser than 113.0.1. IS this a problem and what is the solution?? Bob Krause

I am on Windows 10. I just updated my Firefox web browser and it send me an error message: "XUL Runner, Error, Platform Version 113.0.2 not compatible with min version equal or greater or lesser than 113.0.1. IS this a problem and what is the solution?? Bob Krause

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cor-el
cor-el
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An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.