Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

messages previously marked as junk no longer going into the junk fileThese

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by Terry

omhart
omhart
more options

How do I get these messages from AEON, Amazon and ECT which appear to be in either Japanese or Chinese ( I have no knowledge of either) and which are totally unsolicited go again straight into my junk file when I open up email. Having to open them individually in order to junk them wastes a lot of time.

How do I get these messages from AEON, Amazon and ECT which appear to be in either Japanese or Chinese ( I have no knowledge of either) and which are totally unsolicited go again straight into my junk file when I open up email. Having to open them individually in order to junk them wastes a lot of time.

All Replies (1)

Terry
Terry
more options

Email providers have a method for marking emails as spam or otherwise filtering them. The link below applies if you are using Firefox to see your email account. There's a separate forum for Thunderbird, if you are using that.

https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help