We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Private tabs are working and regular tabs are not

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

starz2
starz2
more options

With regular tabs it only states " The proxy server is refusing connections

An error occurred during a connection to www.google.com. 

   Check the proxy settings to make sure that they are correct.
   Contact your network administrator to make sure the proxy server is working."

and on private tabs/other browsers it makes connection already have no proxy enabled

With regular tabs it only states " The proxy server is refusing connections An error occurred during a connection to www.google.com. Check the proxy settings to make sure that they are correct. Contact your network administrator to make sure the proxy server is working." and on private tabs/other browsers it makes connection already have no proxy enabled

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You appear to have several VPN extensions installed with two enabled 

{name: Urban VPN proxy, type: extension, version: 3.12.3, isActive: TRUE, id: {fca67f41-776b-438a-9382-662171858615}}
{name: ZenMate Free VPN – Best VPN, type: extension, version: 9.0.1, isActive: TRUE, id: firefox-webext@zenmate.com}

Those extensions may not have been set to run in PB mode what would explain this, see:

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window