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Latest Thunderbird "upgrade" (115.2) deleted one of my email accounts. How can I get it back?

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  • Last reply by Wayne Mery

Hofer Family
Hofer Family
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In Thunderbird, under Inbox, I had two accounts (gmail and cox.net). Now my cox.net account is gone. I sent an email from my phone to that account and received a message on my desktop that I have a new email, but I can't find it anywhere.

More than half of my email comes to that address, so I need to get it back ASAP. Please help me.

NOITE: I am not a computer whiz. Please tell me, via a simple procedure, how I can get that important function back.

In Thunderbird, under Inbox, I had two accounts (gmail and cox.net). Now my cox.net account is gone. I sent an email from my phone to that account and received a message on my desktop that I have a new email, but I can't find it anywhere. More than half of my email comes to that address, so I need to get it back ASAP. Please help me. NOITE: I am not a computer whiz. Please tell me, via a simple procedure, how I can get that important function back.

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Wayne Mery
Wayne Mery
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It sounds like you are using Unified Folders?

  • Install https://addons.thunderbird.net/en-US/thunderbird/addon/unified-folders-debugging/
  • If you do not see the "Unified Folders" heading in the folder pane, then click on "..." next to "New messages", click "Folder Modes", enable an additional folder mode to force the "Unified Folders" heading to appear
  • in the folder pane, next to the "Unified Folders" heading, click on ⋮ three vertical dots, do not do "Reset Unified Folders"
  • click Debugging Info > click Copy to Clipboard and save the clipboard somewhere
  • click Close.
  • in the Unified Folders heading click on ⋮ three vertical dots, and do "Reset Unified Folders". (DO THIS LAST)

Does that help?