Thunderbird crashes with various crash signatures, caused by Bitdefender. mozilla::PromiseJobRunnable::Run // encoding_rs::mem::is_basic_latin_implr // JS::HeapObjectPostWriteBarrier // RtlpWaitOnCriticalSection ... Mutex::Lock
The latest Thunderbird releases have been crashing regularly, with these submitted reports. I'm trying to ascertain what I need to do to mitigate or eliminate the crashes.
bp-fff7f0cc-3bcf-4863-a97a-2da0b0241109 (submitted 5 minutes ago) bp-211988fe-edbc-4bd6-9f0b-22b8a0241109 (submitted 21 minutes ago) bp-e1d549ea-2933-4ed2-8bac-6c2ed0241108 (submitted 1 day ago) bp-0ec18bc9-e38b-4252-85e7-0cb5e0241108 (submitted 1 day ago) bp-44316ba1-928c-49e8-b7f0-3ac140241105 04-Nov-24, 7:22 PM bp-62666d35-b069-44c2-ab2c-3b6950241105 04-Nov-24, 7:22 PM bp-0631d697-4a78-482a-b0df-db8810241105 04-Nov-24, 7:22 PM bp-6d6b5962-f140-4532-b272-1f9bf0241105 04-Nov-24, 7:22 PM
etc, ad nauseum going back to 03 October.
Modified by Wayne Mery
All Replies (2)
Almost every one of those crashes has a different crash signature, with uptime of 15 minutes to a day (on average), and none have bug reports.
Some show no add-ons running, so you have tried Thunderbird in Troubleshoot Mode? But some do: duplicateContactsManager@ddvo.net duplicateContactsManager 2.1.1 mailmerge@example.net Mail Merge 10.5.0 {2ab1b709-ba03-4361-abf9-c50b964ff75d} Signature Switch 2.18.1 {8845E3B3-E8FB-40E2-95E9-EC40294818C4} Quicktext
My money is on Bitdefender, or whatever is installed for 3DCONNEXION S.A.M. Try Windows start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Thanks,
Huzzah! This is interesting because BitDefender isn't installed on this PC, but crash reports shows two .dll files related to BitDefender: gemmauf64.dll and bdhkm64.dll
I'll do a seek and find on where those .dlls are located. Maybe I'll find something under that rock. ;-)
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