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Message: your thunderbird profile cannot be loaded. it may be missing or inaccessible

  • 1 reply
  • 0 have this problem
  • Last reply by Mapenzi

ggrussell
ggrussell
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This may be different than other posts. I had been trying out Waterfox for better security, but decided to remove it. I did two things: First removed Waterfox using REVO Unstaller. REBOOTED

I might have had RATAIL malware so decided to install Charter Security Suite since was free with my account. Rebooted.

At this point is when I wanted to check my email. Got profile error and Thunderbird will not load. Uninstalling , reboot and reinstalling does not help. I keep a backup of my profile folder in these cases. I really need this fixed as I have years of several profiles and email that I need. Thanks

This may be different than other posts. I had been trying out Waterfox for better security, but decided to remove it. I did two things: First removed Waterfox using REVO Unstaller. REBOOTED I might have had RATAIL malware so decided to install Charter Security Suite since was free with my account. Rebooted. At this point is when I wanted to check my email. Got profile error and Thunderbird will not load. Uninstalling , reboot and reinstalling does not help. I keep a backup of my profile folder in these cases. I really need this fixed as I have years of several profiles and email that I need. Thanks

All Replies (1)

Mapenzi
Mapenzi
  • Top 25 Contributor
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Open the Thunderbird profile folder following these instructions "Profiles - Where Thunderbird stores your messages and other user data" https://mzl.la/2cYKHaB

In the profile folder open the file profiles.ini und copy its contents. Then open the folder "Profiles" and copy the names of the folders it contains

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