Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox has suddenly stopped opening on Mac 10.6.3. It opens and every thing is there but the pages are blank. I tried the profile through terminal and it says "no such file or directory"

more options

Started today.

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_2; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9

Started today. == User Agent == Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_2; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9

All Replies (9)

more options

If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see Diagnose Firefox issues using Troubleshoot Mode.

more options

Yes, I followed instructions in safe mode.Still the same.

more options

If you use the Finder to go to your Applications folder, is Firefox there?

more options

Yes, it's there. I am using Safari for the moment. It's strange cos this is on my laptop. When I put Snow Leopard on my IMac I lost Firefox then.

more options

Are you running a firewall or anything that might be getting in the way?

more options

No.Firewall is turned off.

more options

Try reinstalling Firefox. How to download and install Firefox on Mac

more options

Since updating to Snow leopard I cannot download.When I click on download it changes to a grey sheet. I can't do a software update either as it tells me am not connected to the net when I am. Could this all be part of the same problem?

more options

Yeah, it's probably the same issue. When I updated to Snow Leopard (from Leopard) I didn't have any problems. Maybe the folks in the Apple forums might be able to help. http://discussions.info.apple.com/category.jspa?categoryID=263