Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox will not open even in the safe mode

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by artr

artr
artr
more options

Started with the addition of beta 4 where gmail would not open and it froze firefox. Added whatever the new addition was yesterday (3/14/11) and then firefox would not even open. Tried safe mode but it still will not open. Error message below

Started with the addition of beta 4 where gmail would not open and it froze firefox. Added whatever the new addition was yesterday (3/14/11) and then firefox would not even open. Tried safe mode but it still will not open. Error message below

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all-beta.html
  • Remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Create a new profile exclusively for the Firefox 4 version and create a desktop shortcut with -P "profile" appended to the target to launch that profile.

artr
artr Question owner
more options

Thanks for the help. Now for the next step. With the new install as with the old, cannot access gmail. The page opens but hangs then hangs firefox. Tried www.google.com and it also hangs. Thoughts?