We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hi, my firefox5 dont start anymore, maybe because of zynga toolbar, a firefox5 reinstall didnt solve the problem, what shall i do? thanks

BxL21
BxL21
more options

Hi, I had some problem with zynga toolbar, sometimes it made Firefox4 crashed, but it was OK after FF4 restart. Yesterday I have downloaded FF5, had that crash again (something about a javascript, a window came out, and said wait for script, or stop the script). Since then I cant restart FF5, it freezes immediately, i cant remove the zynga toolbar. Tried a FF5 remove with keeping my personal informations and settings of FF (I need them, dont want to erase everything). After the FF5 reinstall, the problem is the same. Cant start FF5, it freezes. What shall I do? Thanks for helping

Hi, I had some problem with zynga toolbar, sometimes it made Firefox4 crashed, but it was OK after FF4 restart. Yesterday I have downloaded FF5, had that crash again (something about a javascript, a window came out, and said wait for script, or stop the script). Since then I cant restart FF5, it freezes immediately, i cant remove the zynga toolbar. Tried a FF5 remove with keeping my personal informations and settings of FF (I need them, dont want to erase everything). After the FF5 reinstall, the problem is the same. Cant start FF5, it freezes. What shall I do? Thanks for helping

All Replies (1)

Matt Brubeck
Matt Brubeck
more options

Please try starting Firefox in safe mode. This will disable any add-ons that might be causing the problem.