Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have "chosen to open Firefox Setup 5.0.1.exe" and saved the file but nothing happens, my version has not updated, I don't know what the next step should be and I'd be grateful for help with this issue.

  • 2 replies
  • 52 have this problem
  • 4 views
  • Last reply by hsubbio

hsubbio
hsubbio
more options

I've tried to do this several times on several days, on an HP a1620n running Windows XP Media Edition, Version 5.1. Nothing happens after I get the Download Complete message. Thanks.

I've tried to do this several times on several days, on an HP a1620n running Windows XP Media Edition, Version 5.1. Nothing happens after I get the Download Complete message. Thanks.

Chosen solution

In your current edition, click Tools, go to Add-Ons, then Extensions and remove "Ask Toolbar".

Close and then restart Firefox and go to Help | Check For Updates. The update should start automatically.

Read this answer in context 👍 0

All Replies (2)

Xircal
Xircal
more options

Chosen Solution

In your current edition, click Tools, go to Add-Ons, then Extensions and remove "Ask Toolbar".

Close and then restart Firefox and go to Help | Check For Updates. The update should start automatically.

hsubbio
hsubbio Question owner
more options

Thank you! My solution was slightly different, but in the end, seeing what was going on in the Help menu in the browser did the trick. Turned out I had been stuck for who knows how long "downloading" a version 3! Also had a toolbar to disable but not the Ask.