We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't log onto Sync on new Firefox 5 install

  • 1 reply
  • 3 have this problem
  • 5 views
  • Last reply by Ibai

lor3nzo
lor3nzo
more options

Mac OS X 10.7. I was having some problems with Firefox 5 slowing down my machine, so I de-install Firefox 5 completely and re-installed with a clean download. Now I can't log onto the sync under Forefox/preferences/sync , it asks me to create a new account, which I don't want to since I already have one with all of my bookmarks.

Mac OS X 10.7. I was having some problems with Firefox 5 slowing down my machine, so I de-install Firefox 5 completely and re-installed with a clean download. Now I can't log onto the sync under Forefox/preferences/sync , it asks me to create a new account, which I don't want to since I already have one with all of my bookmarks.

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi!

You should select the option "Connect" and then at the bottom of the three rows of numbers select "I don't have the device with me". Follow the instructions after that.