We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i cant display web sites. I have a blank screen after selection!?

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

when i search for a site on the mozilla google search page, i dont receive any results? the screen displays as blank. The address bar shows the search details otherwise nothing!?

when i search for a site on the mozilla google search page, i dont receive any results? the screen displays as blank. The address bar shows the search details otherwise nothing!?

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).