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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Safeena

Safeena
Safeena
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Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

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All Replies (2)

knorretje
knorretje
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Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Safeena
Safeena Question owner
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Thank you very much - that worked. I have also raised it with Trusteer Rapport as I use that extra security which is still receommended by all online banking software. So hopefully they will have additinal requests to work on the problem and fix it. Thanks again