According to your system information here, you are using Microsoft's [https://en.wikipedia.org/wiki/Internet_Explorer Internet Explorer] to browse the web. If this is correct, you might want to try the Microsoft Internet Explorer '''[http://windows.microsoft.com/en-US/internet-explorer/help help pages]'''. If you are using [https://en.wikipedia.org/wiki/Firefox Firefox] to browse the web, maybe your problem is caused by an add-on that was disabled, or an option that was accidentally changed. For more help with Firefox, try: * [[What happened to the Bookmarks Toolbar?]] * [[Add-ons are disabled after updating Firefox]]