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Told that I do not have authorisation when trying to access a secure site but can using windows explorer

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  • Last reply by RGTQRN

RGTQRN
RGTQRN
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While trying to access a secure site when I enter the password I get (You are not authorized message).

I have reset my password. No success. Have contacted the site manager and reset password with their assistance. No success even though they can open the site with my password. Site manager has told me to contact you guys as it with Mozzilla Firefox.

Tried using Windows Internet Explorer with no problems.

While trying to access a secure site when I enter the password I get (You are not authorized message). I have reset my password. No success. Have contacted the site manager and reset password with their assistance. No success even though they can open the site with my password. Site manager has told me to contact you guys as it with Mozzilla Firefox. Tried using Windows Internet Explorer with no problems.

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crazyskeggy
crazyskeggy
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
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RGTQRN
RGTQRN Question owner
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The problem solved Thanks guys.

I am not really sure how though did as cracyskeggy suggested but no success. Went to the site suggested by cor-el. Went to clear cache followed the steps no improvement then I read the last step. RESTART FIREFOX Problem sorted.