Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. ___________________________________________________________________________________

I don't have paintbrush. I have the screenshot as a PDF but th upload won't take that file.

I'm sure any windows machine has "Paint". ___________________________________________________________________________________ Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

I've copied the image to Paint but it won't upload. I get an error message each time.

It needs to be in .jpg format.

see attached image. Does this help?

refer to

• https://support.mozilla.org/en-US/questions/952169
• https://support.mozilla.org/en-US/questions/796566
• https://support.mozilla.org/en-US/questions/917319
• https://support.mozilla.org/en-US/questions/811536
• https://support.mozilla.org/en-US/questions/857167