Ancestry.com now getting error "Invalid or Unauthorized Input Has Been Detected"
I get this error when I try to access www.ancestry.com/search:
Invalid or Unauthorized Input Has Been Detected
There is a problem servicing your request—it contains invalid or unauthorized data. The details of the problem have been automatically logged to our servers.
If you feel that you have reached this page in error, use your browser's Back button to identify the page and data that caused the problem. Then re-enter the information.
I cleared the cookies. It works fine in IE.
thank you for any help. Carolyn
Chosen solution
Surprise, surprise! It seems to have fixed itself! Thank you for your help!
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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- Open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
I will continue to help you until your issue if fixed. Just comment below with the outcome of the above steps.
Unfortunately, Safe mode didn't cure the problem. The Norton add-ons would have been suspect.
Maybe this will help -- the URL for the error message:
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Reload the webpage while bypassing the cache using one of the following steps:
- Hold down the Shift key and click the Reload button with a left click.
OR
- Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
- Press Command + Shift + R (Mac)
Let us know if this solves the issues you are having.
Done. It didn't change anything.
Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.
Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
Please report back with the results.
Try to access the site in Private Browsing mode.
Hmmm. Private Browsing mode does work. So, how do I now fix the regular mode?
In Private Browsing mode Firefox doesn't use the disk cache and you get a fresh set of cookies.
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
You can use this button to go to the Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
- http://kb.mozillazine.org/Profile_folder_-_Firefox
Chosen Solution
Surprise, surprise! It seems to have fixed itself! Thank you for your help!