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Unable to reset sync password.

  • 2 replies
  • 4 have this problem
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  • Last reply by jdmack010

jdmack010
jdmack010
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I tried setting up Firefox Sync a year or two ago, however, the setup failed and I gave up on it. I began trying to set it up again this week, however, I am unable to log in to my account; since I have already created an account using my e-mail (joshuamxxxx@xxxxx.xxx). I have tried resetting my password several times, however, I have not received any of the reset instruction e-mails.

I tried setting up Firefox Sync a year or two ago, however, the setup failed and I gave up on it. I began trying to set it up again this week, however, I am unable to log in to my account; since I have already created an account using my e-mail (joshuamxxxx@xxxxx.xxx). I have tried resetting my password several times, however, I have not received any of the reset instruction e-mails.

Modified by cor-el

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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Did you try to remove this current Sync account and start anew with that same email?

jdmack010
jdmack010 Question owner
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Sir, I did try that but I was unsuccessful since I need the password to access the account before I can make any changes or delete it.