We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Won't open Disqus. Only works in safe mode

unknownproblem
unknownproblem
more options

I'm running windows 7. Never had a problem with Disqus opening on Cnn until today. Yesterday I updated avast, and no problems with disqus yesterday after updating. Today, the disqus section on CNN won't open at all in Firefox. It works just fine in IE. I went through the all the trouble shooting pages. The only way it opens disqus, is if I open Firefox in "safe mode". I followed the instructions, and eventually disabled "everything", even avast, plugins, extensions ,add-ons...etc. Even with everything disabled, including avast, it only opens disqus in safe mode. I consider my self pretty damn good on the computer, in fact, I am the "Go to Guy" in my circle of friends when someone's computer crashes. However, I'm out of options here. The only trick I haven't tried is the Firefox "reset". I hesitate to do that now, because by disabling everything with no luck, I don't see a reset helping me. Thanks in advance to anyone who can help me out with this.

I'm running windows 7. Never had a problem with Disqus opening on Cnn until today. Yesterday I updated avast, and no problems with disqus yesterday after updating. Today, the disqus section on CNN won't open at all in Firefox. It works just fine in IE. I went through the all the trouble shooting pages. The only way it opens disqus, is if I open Firefox in "safe mode". I followed the instructions, and eventually disabled "everything", even avast, plugins, extensions ,add-ons...etc. Even with everything disabled, including avast, it only opens disqus in safe mode. I consider my self pretty damn good on the computer, in fact, I am the "Go to Guy" in my circle of friends when someone's computer crashes. However, I'm out of options here. The only trick I haven't tried is the Firefox "reset". I hesitate to do that now, because by disabling everything with no luck, I don't see a reset helping me. Thanks in advance to anyone who can help me out with this.

Chosen solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 👍 0

All Replies (2)

Ajay Kumar Jogawath
Ajay Kumar Jogawath
more options

Chosen Solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

unknownproblem
unknownproblem Question owner
more options

Thanks Ajay for talking me into the reset. It worked. :)