We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video will not play, Java7 is blocked. Deleted and downloaded Java 6, Plugins still show 7 installed

  • 1 reply
  • 4 have this problem
  • 10 views
  • Last reply by cor-el

more options

Video from Kim Komando and Dick Morris will not play. Java 7 was blocked so I downloaded 6. Still no video yet an advertizement will play! Add-ons still show Java7 but Java7 has been removed in add/remove programs, Java6 is listed! I tried resetting FireFox but still can get Video! Java 7 is still listed in Add-ons while Java6 is not! What do I have to do to get video??

Video from Kim Komando and Dick Morris will not play. Java 7 was blocked so I downloaded 6. Still no video yet an advertizement will play! Add-ons still show Java7 but Java7 has been removed in add/remove programs, Java6 is listed! I tried resetting FireFox but still can get Video! Java 7 is still listed in Add-ons while Java6 is not! What do I have to do to get video??

All Replies (1)

more options

To avoid confusion:

Make sure that you do not block JavaScript.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

For the issue with Java:

Try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases.

See Re-initializing the plugins database: