Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have changed my password three times but am still denied access

more options

After having the same password for several years, I am told my password is now wrong. I have tried to change the password, but am still denied access to my email. Is the problem with my user name that I have had for many years? What do I do to access my email account?

After having the same password for several years, I am told my password is now wrong. I have tried to change the password, but am still denied access to my email. Is the problem with my user name that I have had for many years? What do I do to access my email account?

Chosen solution

Thank you christ1. Your suggestion to try my other webmail password has worked and I can now get into my Mozilla Thunderbird emails. Thanks again...............gl1500telusnet

Read this answer in context 👍 0

All Replies (3)

more options

What is your e-mail provider? Have you tried to contact them? Sometimes an account can get hijacked by an outsider.

more options

Does that email service has an internet web page to access that email account that you can try?

more options

Chosen Solution

Thank you christ1. Your suggestion to try my other webmail password has worked and I can now get into my Mozilla Thunderbird emails. Thanks again...............gl1500telusnet