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When trying to send an email I get this error message: We're sorry, but we can't send your email. Either the subject matter, a link, or an attachment potentially contains spam, or phishing or malware. Please check or edit your message and try sending it again. (6-1-3-2) ID (6722AF42024027E5). Please check the message and try again. The email in question is of course perfectly innocent. I first got this a few days ago and had to resort to using online email, which is clunky as I cannot organise it like Thunderbird! I tried closing everything down and starting again but with no result. However the following day everything was back to normal. Now it has happened again. There must be a reason1 Any help or advice please would be much appreciated. Carol

18.11.2024 из учетной записи по POP3 удалили письма, как их восстановить? Профиль al8jsor4 , ящик avangard2021@internet.ru

11/18/2024 emails were deleted from my account via POP3, how can I recover them? Profile al8jsor4, mailbox avangard2021@internet.ru

Starting yesterday I've stopped receiving emails on Thunderbird. I haven't changed any settings. I've tried restarting, restarting the router etc. without success. I'm very inexperienced with computers so would appreciate any help. Thank you.

Bom dia, eu sou usuário do Mozilla Thunderbird para Android, eu testei e funciona automaticamente nas contas do Gmail, Outlook,Yahoo!, Sapo Mailo. Tive de fazer configuração na conta do Mailo. Mas quanto tentei a conta do Yandex Mailo não conseguio iniciar sessão, alguém pode me ajudar.

I opened Thunderbird and all my emails and email accounts are gone. It wants me to set up all over again. There is nothing there but a screen that says set up your email account with user name and password.

Mozilla Thunderbird Email wants to access your Google Account nov06tmi1973@gmail.com This will allow Mozilla Thunderbird Email to: See, edit, download and permanently delete you contacts By clicking Allow, you allow this app and Google to use your information in accordance with their respective privacy policies. You can change this and other Account Permissions at any time. Deny Allow

I click Allow and that whole screen freezes (it will do the same if I try Deny) It will not accept Gmail as an account. I cannot even send you this email because it is a Gmail What is going on? I am at a loss

Tim

If I select only Inbox in each Gmail account under Edit Saved Search Properties for Inbox then a lot of mail is not displayed. If I select only All Mail then a lot of mail is not displayed. However, if I select both Inbox and All Mail, then all the mail is displayed, HOWEVER, then I have duplicates of everything in my Unified Inbox.

I upgraded from 115 to 228.4, but now 228.4 will not replicate text formatting (style, color, bold) pasted from a Word document, as it did using 115. Yet the same program (228.4), same computer, on the other User Account works properly. Is there a config setting that might cure the problem, or anything else, perhaps a missing file in my ill-working Profile directory? I am at a loss as this feature is very important to me. (I'm also a technical novice.)

I'm trying to configure justified alignment for my sent emails that have line wrapping.

My sent emails are already line-wrapped to 72 characters, but the line-wrapped content doesn't have justified alignment. I tried setting Format > Align > Justify and Alignment (icon) > Justify in email compose window, but it only justifies content in the editor, not receiver's end.

Is there any setting that achieves my desired effect?

Suddenly, bizarrely, some of my sub folders have disappeared. They are not "greyed out". They have totally disappeared. I now missing important content, that I need. I have been unable to find a solution by browsing on this forum. Can anyone help? And if they are gone for good, can anyone suggest how I can prevent this from happening again?

Thunderbird by default abreviates new groups, which makes our review news groups unintelligible. This has been dealt with before, but solutions are not working for me on the newest Thunderbird. Alternative solution :

https://support.mozilla.org/en-US/kb/config-editor

I can change the setting mail.server.default.abbreviate, but it does not change the display without a reset. After a reset the setting is back to true.

The link mentions saving the setting with a tick box, but I cannot see a tick box.

Please advise. Thanks, Steve.

With Thunderbird for Windows, my system shows total emails unread. In Thunderbird for Android, it shows 99+. Can this be changed to show total? I have emails I don't need to read, but need to keep them for records.

ALSO Windows shows the total emails in a different color when there are new emails. This doesn't happen with Android version, or am I missing something?

Can other colors be used besides light and dark theme? Selecting multiple emails to delete and the color change is very slight.

I've tried long and hard, but can't find any other place to submit a new feature request.

The "From" field shows a sender's name (such as J Smith) or whatever text the sender chooses. So I get messages that are from "open immediately (DTP)", which says nothing and is utterly meaningless. Yes, clicking on that row/message shows the sender's address in the header block below the list. But there may be dozens of messages (especially those begging for money), and I shouldn't have to click through every one to see who it's actually from. I want to see at a glance the actual email addresses in the From field/column.

If this is already possible, please show me how to do it. If it isn't, I propose it as a new feature, another field/column that a user can select from the right-click list.

Thanks for any help and words of wisdom.

Hello, I am receiving alerts that say I am about to override how thunderbird identifies this site when sending emails. It says to get a certificate. Please call me @ [edited phone# from public community support forum]. I'm not too computer savy.

I BACKED UP MY EMAIL USING TOOLS BACKUP. WHEN I WENT TO RESTORE IT WOULD NOT ALLOW BECAUSE OF LARGER THAN 2GIG.

I WANT TO MAK SURE MY BACKUPS WORK. HELP. Thank You.

dom Lepore moderopel@gmail.com

I am running Thunderbird 128.4.3 under Windows 11 Pro 23H2 with 3 Gmail accounts and 1 Comcast. Normally I receive several hundred emails a day but about 8 days ago they stopped arriving with only 1 or 2 coming daily. I've reinstalled Thunderbird, rebuilt the global-messages-db.sqlite file (overe 3 days, 9.5 Gbytes), temporarily turned off Norton, but no improvement. It appears that I can not attach the Troubleshooting log so below are the server specs and the top of the log. Even though nothing is downloading, Thunderbird is taking up about 5% of the CPU. It appeared that the server was attempting to provide them as indicated by a changing tally at the bottom of the window, but nothing arrived.

What is going on? How can I fix this?

Thank you for your consideration,

David

Main Email Server Settings Server Settings Server Type: POP Mail Server Server Name mail.comcast.net Port: 110 Connection Security: STARTTLS Authenicaton method: Normal Password Check for new messages every 10 minutes and automatically download

Gmail Server Server Settings Server ype: IMAP Mail Server Server Name” imap.gmail.com Port: 993 Connection security: SSL/TLS Authentication method: OAuth2 Check for new messages every 10 minutes and file locally

Application Basics Name Thunderbird Version 128.4.3esr Build ID 20241108210256 Distribution ID Update Channel esr User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.4.3 OS Windows_NT 10.0 22631 OS Theme Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 2 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 14.7 GB Disk Space Available 390 GB Mail and News Accounts

ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) mail.comcast.net:110 2 passwordCleartext smtp.comcast.net:587 2 passwordCleartext true account2 (none) Local Folders 0 passwordCleartext account4 (imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true account5 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account6 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account8 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account9 (pop3) pop.gmail.com:995 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.17.1 0.17.1.MZLA.128.4.3esr.botan C:\ntools\thunderbird\rnp.dll OTR Failed to load. OTR chat encryption will not work. - - - Calendar Settings dhallenbeck@amherstlibrary.org Name Value Name Type caldav Disabled Username URI Refresh Interval 60 Read-only false Suppress Alarms false Cache Enabled false iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported Event Supported true Task Supported true Local Time Supported UTC/GMT Supported Auto-Scheduling Supported false Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported

Crash Reports for the Last 3 Days

Report ID Submitted Remote Processes

Type Count Extension 1 GPU 1 Add-ons Name Type Version Enabled ID ImportExportTools NG extension 14.1.2 true ImportExportToolsNG@cleidigh.kokkini.net System theme — auto theme 1.3 true default-theme@mozilla.org Amazon.com extension 1.1 false amazondotcom@search.mozilla.org Bing extension 1.0 false bing@search.mozilla.org DuckDuckGo extension 1.0 false ddg@search.mozilla.org FileLink Provider for Dropbox extension 7 false dropbox-cloudfile@darktrojan.net Google extension 1.0 false google@search.mozilla.org Remove Duplicate Messages extension 0.6.0 false {a300a000-5e21-4ee0-a115-9ec8f4eaa92b} Wikipedia (en) extension 1.0 false wikipedia@search.mozilla.org Xpunge extension 5.0.2 false {786abda0-fd14-d247-bf69-38b2fc18491b} Dark theme 1.3 false thunderbird-compact-dark@mozilla.org Light theme 1.3 false thunderbird-compact-light@mozilla.org Security Software

Type Name Antivirus Norton 360;Reason Cybersecurity Antispyware Firewall Norton 360 Legacy User Stylesheets

Active false Stylesheets No stylesheets found Graphics

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GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Direct2D true Target Frame Rate 60 DirectWrite true (10.0.22621.4391) GPU #1 Active Yes Description AMD Radeon 780M Graphics Vendor ID 0x1002 Device ID 0x1900 Driver Version 31.0.22056.9003 Driver Date 4-8-2024 Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 amdxn64 amdxx64 atidxx64 amdxn32 amdxx32 atidxx32 atiumdva atiumd6a Subsys ID 50ee17aa RAM 1024 GPU #2 Active No RAM 0 Diagnostics AzureCanvasBackend direct2d 1.1 AzureCanvasBackend (UI Process) skia AzureContentBackend skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile 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Display0 1920x1200@60Hz scales:1.000000|1.500000 DisplayCount 1 HardwareStretching both=0 window-only=0 full-screen-only=1 none=0 error=0 OverlaySupport NV12=Scaling YUV2=None BGRA8=Software RGB10A2=None SwapChainTearingSupport Supported GPUProcessPid 2876 Window Device Pixel Ratios 1.5 ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Font Visibility Debug Info Windows Platform WebGPU Default Adapter [object Object] WebGPU Fallback Adapter [object Object] Decision Log HW_COMPOSITING available by default

D3D11_COMPOSITING available by default

DIRECT2D available by default

D3D11_HW_ANGLE available by default

GPU_PROCESS available by default

WEBRENDER available by default

WEBRENDER_COMPOSITOR available by default

WEBRENDER_PARTIAL available by default

WEBRENDER_SHADER_CACHE available by default

WEBRENDER_OPTIMIZED_SHADERS available by default

WEBRENDER_ANGLE available by default

WEBRENDER_DCOMP_PRESENT available by default

WEBRENDER_SCISSORED_CACHE_CLEARS available by default

WEBGPU available by default blocked by runtime: WebGPU cannot be enabled in release or beta

WINDOW_OCCLUSION available by default VIDEO_HARDWARE_OVERLAY available by default VIDEO_SOFTWARE_OVERLAY available by default HW_DECODED_VIDEO_ZERO_COPY blocked by default: Blocklisted by gfxInfo VP8_HW_DECODE available by default VP9_HW_DECODE available by default REUSE_DECODER_DEVICE available by default BACKDROP_FILTER available by default

CANVAS_RENDERER_THREAD available by default

ACCELERATED_CANVAS2D disabled by default: Disabled by default failed by runtime: Disabled with non-zero canvas worker threads REMOTE_CANVAS available by default Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) 36.95ms (3.45) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA50EE&REV_1000\5&605e88&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Microphone Array (AMD Audio Device) ACP\DEVTYPE_0002&DEVREV_0000&VEN_1022&DEV_15E2&SUBSYS_17AA50EE&REV_63\5&13a6b4da&0&04 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Media Capabilities Enumerate database Environment Variables MOZ_APP_RESTART 1 MOZ_CRASHREPORTER_DATA_DIRECTORY C:\Users\David\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY C:\Users\David\AppData\Roaming\Thunderbird\Profiles\6rvpjum0.default-esr-2\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY C:\Users\David\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE C:\ntools\thunderbird\crashreporter-override.ini MOZ_LAUNCHER_PROCESS 1 Important Modified Preferences accessibility.lastLoadDate 1543382093 accessibility.typeaheadfind.flashBar 0 browser.cache.disk.amount_written 1956355 browser.cache.disk.capacity 1048576 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.download.folderList 1 browser.download.useDownloadDir true browser.search.region US dom.apps.reset-permissions true dom.storage.next_gen true dom.storage.next_gen_auto_enabled_by_cause1 true extensions.lastAppVersion 128.4.3 font.internaluseonly.changed true font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 gfx.crash-guard.d3d11layers.appVersion 115.13.0 gfx.crash-guard.d3d11layers.deviceID 0x3ea0 gfx.crash-guard.d3d11layers.driverVersion 30.0.101.1692 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.d3d11video.appVersion 78.7.1 gfx.crash-guard.d3d11video.deviceID 0x3ea0 gfx.crash-guard.d3d11video.driverVersion 27.20.100.8935 gfx.crash-guard.d3d9video.appVersion 60.8.0 gfx.crash-guard.d3d9video.deviceID 0x0166 gfx.crash-guard.d3d9video.driverVersion 10.18.10.4358 gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d11video 2 gfx.crash-guard.status.d3d9video 2 gfx.crash-guard.status.wmfvpxvideo 2 gfx.crash-guard.wmfvpxvideo.appVersion 91.13.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x3ea0 gfx.crash-guard.wmfvpxvideo.driverVersion 30.0.101.1692 gfx.direct3d.last_used_feature_level_idx 0 idle.lastDailyNotification 1731885687 layers.mlgpu.sanity-test-failed false media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.cookieBehavior 3 network.cookie.prefsMigrated true network.predictor.cleaned-up true network.protocol-handler.app.http "c:\Program Files (x86)\Mozilla Firefox\firefox.exe" network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1731450371 places.history.expiration.transient_current_max_pages 49555 plugin.importedState true privacy.bounceTrackingProtection.hasMigratedUserActivationData true privacy.clearOnShutdown.cache true privacy.clearOnShutdown.cookies true privacy.clearOnShutdown.downloads false privacy.clearOnShutdown.formdata false privacy.clearOnShutdown.history false privacy.clearOnShutdown.offlineApps true privacy.clearOnShutdown.sessions false privacy.clearOnShutdown.siteSettings false privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1731885687763 privacy.sanitize.sanitizeOnShutdown true security.remote_settings.crlite_filters.checked 1633824530 security.remote_settings.intermediates.checked 1633824530 security.sandbox.content.tempDirSuffix {3aac7cda-57d7-49d7-a432-5d0176690b2a} security.sandbox.plugin.tempDirSuffix {595f324d-68a3-415b-8995-5bbcdbfbfe8f} security.webauthn.show_ms_settings_link true signon.importedFromSqlite true storage.vacuum.last.content-prefs.sqlite 1731538499 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1731450371 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. Important Locked Preferences fission.autostart.session true Places Database Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.35 4.35 NSS 3.101.1 3.101.1 NSSSMIME 3.101.1 3.101.1 NSSSSL 3.101.1 3.101.1 NSSUTIL 3.101.1 3.101.1 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Win32k Lockdown State for Content Process Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level 1 Startup Cache Disk Cache Path C:\Users\David\AppData\Local\Thunderbird\Profiles\6rvpjum0.default-esr-2\startupCache\startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init false Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["en-US"] Regional Preferences ["en-US"] Remote Debugging (Chromium Protocol) Accepting Connections URL