We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

secure connection failed (connection reinitiated) on firefox 45.0.2 and win10.

  • 2 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de aran1968

more options

Since 5 days I cannot access my website https page (https://iswatsu.com) when using Firefox. On my PC I can access that page when I use either Edge or Chrome. The website is also accessible on other PCs using Firefox and I got no feedback from colleagues of clients about them experiencing problems accessing the website, so it really looks like it's only my PC having this issue.

I run Firefox 45.0.2 and Win10 system and Windows Defender as antivirus.

I already tried clearing the cache and cookies, disabling Windows Defender, putting to True the ipv6 setting but nothing changes: I still get a "connection reset while page was loading" message.

Thanks in advance for your help.

Since 5 days I cannot access my website https page (https://iswatsu.com) when using Firefox. On my PC I can access that page when I use either Edge or Chrome. The website is also accessible on other PCs using Firefox and I got no feedback from colleagues of clients about them experiencing problems accessing the website, so it really looks like it's only my PC having this issue. I run Firefox 45.0.2 and Win10 system and Windows Defender as antivirus. I already tried clearing the cache and cookies, disabling Windows Defender, putting to True the ipv6 setting but nothing changes: I still get a "connection reset while page was loading" message. Thanks in advance for your help.

Todas las respuestas (2)

more options

update: after refreshing firefox (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings) I am able to access the website. However, as soon as my firefox profile is synchronized and I restart firefox, the problem reappears. Tried uninstalling all complements but the problem persists (even after refresh Firefox again: everytime my profile is synched and firefox restarted, the problem is there).

Thank you again for your help.

more options

aran1968 said

update: after refreshing firefox (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings) I am able to access the website. However, as soon as my firefox profile is synchronized and I restart firefox, the problem reappears. Tried uninstalling all complements but the problem persists (even after refresh Firefox again: everytime my profile is synched and firefox restarted, the problem is there). Thank you again for your help.

Further update: The problems seems to originate from Firefox Sync: after several tests I found that if I disconnect from Sync everything works like a charm.

Anyone can help on this issue?