Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Update worked fine at first and now it sucks

Laffy
Laffy
more options

I downloaded the Firefox update and for the first few days, it was blazing fast.

I loved it.

But now, it's slower than the version I replaced.....especially with pages with video. I tried to watch a short clip on Politico and just kept getting an error message.

If video does play, it's super slow.

And even pages without video are slow.

What the heck happened?

Why did the update stop being awesome?

I downloaded the Firefox update and for the first few days, it was blazing fast. I loved it. But now, it's slower than the version I replaced.....especially with pages with video. I tried to watch a short clip on Politico and just kept getting an error message. If video does play, it's super slow. And even pages without video are slow. What the heck happened? Why did the update stop being awesome?

Todas las respuestas (2)

WestEnd
WestEnd
more options

What is the site so others can test what your saying to know what is the cause of the problem for those with FF57.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

You didn't mention what troubleshooting you've tried so far, so I will suggest "the usual":

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?