Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I can't open email attachments

Notcomputersmart
Notcomputersmart
more options

Since last week I'm unable to open some email attachments that I previously could open. I'm using Windows 7, AOL and Firefox on a laptop only. When I click the attachment, a window pops up asking me what program I want to use to open it. I click Firefox then OK. It opens up a blank page and then the window opens up and asks me again. Also, when I check the box at the bottom that says "Do this automatically for every file like this", it still asks me every time. What changed?

Since last week I'm unable to open some email attachments that I previously could open. I'm using Windows 7, AOL and Firefox on a laptop only. When I click the attachment, a window pops up asking me what program I want to use to open it. I click Firefox then OK. It opens up a blank page and then the window opens up and asks me again. Also, when I check the box at the bottom that says "Do this automatically for every file like this", it still asks me every time. What changed?

Todas las respuestas (2)

WestEnd
WestEnd
more options

Did you install adblockers?

Notcomputersmart
Notcomputersmart Autor de la pregunta
more options

Yes but I've had Adblocker plus on this computer since I got it years ago and the attachments always opened. I turned it off temporarily but the attachment still don't open.