Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de philipp

Diana2u
Diana2u
more options

Firefox crashes when it's upgraded to the Quantum version and the Hackbar add on does not show up when we try to use the 52.3 version.

We have uninstalled Firefox, Removed the Program File, and Removed the Registry Key from the computer, and restarted it.

After all that, we reinstalled it and it still crashes at launch.

We can not open it in safe mode. Using shift key fails and launching in with firefox.exe /safemode command fails as well.

Crash ID: bp-f9aefdac-ba80-4ea8-8e7b-94a310181205

Firefox crashes when it's upgraded to the Quantum version and the Hackbar add on does not show up when we try to use the 52.3 version. We have uninstalled Firefox, Removed the Program File, and Removed the Registry Key from the computer, and restarted it. After all that, we reinstalled it and it still crashes at launch. We can not open it in safe mode. Using shift key fails and launching in with firefox.exe /safemode command fails as well. Crash ID: bp-f9aefdac-ba80-4ea8-8e7b-94a310181205

Todas las respuestas (1)

philipp
philipp
  • Moderator
more options

hi, it's looking like some third-party security software on your system (https://www.paloaltonetworks.com/products/secure-the-endpoint/traps) might be triggering those crashes.