Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Archives subfolder don't show / Mails lost? [Beta 85.0b2]

  • 3 respuestas
  • 1 tiene este problema
  • 4 visitas
  • Última respuesta de earthballoon

earthballoon
earthballoon
more options

Hello, after archiving several years of emails (in total around 200, some unread, 2017-2020) from one folder, the result does not show in Local Folders > Archives, although it is indicated that there are unread messages in a subfolder. I therefore believe it's a displaying issue rather than they're gone. See the two screenshots, when I expand the folder, second picture. How to access them? The mails in the 2019 folder are from another archiving process. Is this the right channel to report a bug / problem in a beta? cheers

Hello, after archiving several years of emails (in total around 200, some unread, 2017-2020) from one folder, the result does not show in Local Folders > Archives, although it is indicated that there are unread messages in a subfolder. I therefore believe it's a displaying issue rather than they're gone. See the two screenshots, when I expand the folder, second picture. How to access them? The mails in the 2019 folder are from another archiving process. Is this the right channel to report a bug / problem in a beta? cheers
Capturas de pantalla adjuntas

Todas las respuestas (3)

earthballoon
earthballoon Autor de la pregunta
more options

note: they show up after restart. maybe possible to post/find in bugzilla

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :after archiving several years of emails (in total around 200, some unread, 2017-2020) from one folder.


In 'Account settings' > 'Copies & Folders' for the account Under 'Message Archives' - What is selected ? eg: 'Other' and 'Archives on Local Folders' Do you have 'Archiving Options' set up? What options have you chosen ?

Are you talking about archiving emails that were originally in a POP or IMAP account folder? If IMAP, were you archiving emails that you know had been previously fully downloaded? Imap accounts do have options on what gets fully downloaded or only headers and it can be set on a per folder basis.

As a restart seemed to fix the problem, then it is likely the 'Archives' folder index files just needed to be refreshed.

earthballoon
earthballoon Autor de la pregunta
more options
In 'Account settings' > 'Copies & Folders' for the account Under 'Message Archives' - What is selected ? eg: 'Other' and 'Archives on Local Folders' Do you have 'Archiving Options' set up? What options have you chosen ?

yes, "keep message archives in" -> "archives folder on local folders". archive options: yearly, and keep existing structure checked. it also does work, but the new made folders only appeared after restart. (although indicated in brackets as in the screenshot) which is no big deal in the end, but confusing because u think your mails are gone.

Are you talking about archiving emails that were originally in a POP or IMAP account folder? If IMAP, were you archiving emails that you know had been previously fully downloaded? Imap accounts do have options on what gets fully downloaded or only headers and it can be set on a per folder basis.

i think they were fully downloaded! thunderbird was running for some hourse when i tried this. Where do i find the setting for this? afaik everything should automatically download, and as far as i can see it does. in account > synchronization > "keep messages in all folders on this computer" is checked. also all fodlers are selected under advanced.

As a restart seemed to fix the problem, then it is likely the 'Archives' folder index files just needed to be refreshed.

but then this should be done automatically after archiving, shouldnt it?