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How do I get Firefox to stop crashing when opening?

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Crashmenot
Crashmenot
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I've been using Firefox for years but now it keeps crashing when opening and all I get is the Crash Report Dialog Box. I'm using version 3.6.12. Downloading it again does not help. Most important is getting back in to save my bookmarks. Some of the FAQ's mentioned creating a a new profile to get around the crash problem, but doesn't that mean Firefox has to be running to get to the Profile Manager?

I've been using Firefox for years but now it keeps crashing when opening and all I get is the Crash Report Dialog Box. I'm using version 3.6.12. Downloading it again does not help. Most important is getting back in to save my bookmarks. Some of the FAQ's mentioned creating a a new profile to get around the crash problem, but doesn't that mean Firefox has to be running to get to the Profile Manager?

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cor-el
cor-el
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  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Firefox doesn't need to be running to access the Profile Manager to create a new profile.
So if you didn't manage to start Firefox in Safe mode then you can try the other suggestions in these articles.