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I cannot create an account. When I am asked to prove am no robot, I see no phrase or place to put one in

  • 1 respuesta
  • 2 tienen este problema
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  • Última respuesta de Ibai

silverz51
silverz51
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When I try to set up sync on the desktop, I could not get past the question about not being a robot. There is no clue about what to do. When I click on "next" it says "wrong answer" (or similar phrase). and I cant get past that. Also, both, the iphone and the desktop generate different passcodes and suggest entering these codes in the other device, but there is no field to enter these codes in?!? Obviously something is amiss either in my hardware or my procedure. I try to do as the instructions suggest, but it's not possible. Is like me asking you to enter the secret code shown, but there is nothing shown and no place to enter it anyway.

When I try to set up sync on the desktop, I could not get past the question about not being a robot. There is no clue about what to do. When I click on "next" it says "wrong answer" (or similar phrase). and I cant get past that. Also, both, the iphone and the desktop generate different passcodes and suggest entering these codes in the other device, but there is no field to enter these codes in?!? Obviously something is amiss either in my hardware or my procedure. I try to do as the instructions suggest, but it's not possible. Is like me asking you to enter the secret code shown, but there is nothing shown and no place to enter it anyway.

Todas las respuestas (1)

Ibai
Ibai
  • Administrator
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Hi silverz,

Some users report issues with ReCaptcha (the mechanism we use to prove you are not a robot) when JavaScript settings and preferences for interactive web pages is not enabled. Check the article to understand how to enable it.

Also, make sure that your antivirus system is not blocking the module.

If none of them are the case, try to access Firefox Diagnose Firefox issues using Troubleshoot Mode to ensure none of your add ons is affecting this behavior.

Let me know if this helps or not.