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Why do I have to FORCE QUIT Firefox EVERYTIME I attempt to shut down computer?

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  • 4 tienen este problema
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  • Última respuesta de AliceWyman

jwilmon
jwilmon
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I have disabled ALL add-ons, I get hung up when trying to clear cache and cookies. When closing Firefox it requires that I FORCE QUIT in order to shut down computer. WHY, I will soon change browsers if no solutions soon.

I have disabled ALL add-ons, I get hung up when trying to clear cache and cookies. When closing Firefox it requires that I FORCE QUIT in order to shut down computer. WHY, I will soon change browsers if no solutions soon.

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AliceWyman
AliceWyman
  • Moderator
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If Firefox hangs (stops responding) when you try to clear the cache and cookies and you have already disabled all Extensions and Plugins from the Firefox (Tools) Add-ons manager, then the problem could be one of the files in your Firefox profile. See Firefox hangs or is not responding - How to fix and try creating a new Places database, by opening the profile folder (via "Help -> Troubleshooting Information -> Show in Finder"), then quitting Firefox, and deleting the file(s) places.sqlite and places.sqlite-journal (if it exists).

If that doesn't help:

Try creating a new Firefox profile for testing (this will not remove your existing profile ; you can choose between the two in the Firefox Profile Manager). See Profile Manager - Create, remove or switch Firefox profiles for details. For other ideas, see Troubleshoot and diagnose Firefox problems.