Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox doesn't know that I updated a plug-in.

  • 5 respuestas
  • 5 tienen este problema
  • 7 visitas
  • Última respuesta de bobgustafson

more options

Firefox was crashing whenever I closed a window. Mozilla Support directed me to the Plugin Check page. It told me to update Java(TN) Platform SE6U37 (among other things). I downloaded jre-7u11-windows-x64.exe. I ran it. The last window said "You have successfully installed Java". I closed everything and restarted windows 7. Then I opened Firefox and followed the same path to the Plugin Check page. It told me to do the same update.

Firefox was crashing whenever I closed a window. Mozilla Support directed me to the Plugin Check page. It told me to update Java(TN) Platform SE6U37 (among other things). I downloaded jre-7u11-windows-x64.exe. I ran it. The last window said "You have successfully installed Java". I closed everything and restarted windows 7. Then I opened Firefox and followed the same path to the Plugin Check page. It told me to do the same update.

Todas las respuestas (5)

more options

According to this bug on the Oracle site http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=8005410 , the problem occurs because their installer did not properly recognize prior Java versions and is compounded by a problem with systems having the JavaFX stand-alone application installed.

So, if you see JavaFX in your list of installed programs (Windows: Control Panel), remove it. It might also be best to remove all Java from your system before installing the new Java.

I would have recommended JavaRa to uninstall all previous Java from your system, but, sadly, it has not been updated since October 2012 and does not include and will not find more recent versions of Java files and/or registry keys. Hopefully the built-in Windows uninstall will remove all of the files and registry entries

Oracle has released Java 7 update 11 to address the vulnerability recently recognized in Java 7 update 10 and some prior versions. Java 6 update 38 was not updated; support for the Java 6 versions ends in February 2013.

more options

Well, Old Fox, I uninstalled Java. I ran the installation program. I went back to the Plugin Check page. It still says to update.

more options

Read this. Firefox is a 32-bit browser; and yes, 32-bit software runs well in a 64-bit environment but the application is installed in a separate Programs folder. The work on a 64-bit version of Firefox was halted for a short time, but is now proceeding on a limited basis and there is no projected release date set.

Did you look for and uninstall JavaFX if present in your Control Panel Programs list?

Please list all Java items in your Add-ons (Extensions and Plugins) along with their version numbers in your reply.

Modificadas por TheOldFox el

more options

You installed the 64 bit version of Java, you need the 32bit one. http://javadl.sun.com/webapps/download/AutoDL?BundleId=73141

more options

OldFox and Tylerdowner,

Why did Mozilla's Plugin check take me to the wrong software? OK, I'll uninstall and try again.

Voila! thank you tylerdowner. Now I am about one-tenth of the way to solving my problem.

Can I keep this question open as I solve the other ninety percent?