Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

No show remote content message option after Thunderbird version 31.0 update

  • 8 vastust
  • 21 on selline probleem
  • 25 views
  • Viimati vastas Toad-Hall

more options

Thunderbird version 31.0 updated via its usual automatic update and now I can't see the remote content of new messages.

Through online searches I found references to the fact that the "Show remote content" button is now replaced with a new notification bar with a preferences button to show remote content.

I have no problem with this change except for the fact that I do not get this new notification bar and button, nor the old one, so I'm currently unable to get a message to load its remote content unless I enable the general privacy setting to allow remote content which is far from what I want.

I have also checked the permissions.default.image setting through the config editor and it is set to 1.

I also found search hits suggesting restarting Thunderbird if this new notification bar is missing. I have restarted TB many time and even download the installation file for version 31.0 and re-installed it that way and have also reboot my machine a few times but still no remote content message option.

Please help.

Thunderbird version 31.0 updated via its usual automatic update and now I can't see the remote content of new messages. Through online searches I found references to the fact that the "Show remote content" button is now replaced with a new notification bar with a preferences button to show remote content. I have no problem with this change except for the fact that I do not get this new notification bar and button, nor the old one, so I'm currently unable to get a message to load its remote content unless I enable the general privacy setting to allow remote content which is far from what I want. I have also checked the permissions.default.image setting through the config editor and it is set to 1. I also found search hits suggesting restarting Thunderbird if this new notification bar is missing. I have restarted TB many time and even download the installation file for version 31.0 and re-installed it that way and have also reboot my machine a few times but still no remote content message option. Please help.

Muudetud Rhys McWilliams poolt

Valitud lahendus

have you restarted with add-ons disabled? Help menu > restart with add-ons disabled.

V31 has significant changes to the user interface and this could well cause issues in add-ons and themes that have been stable for years.

Loe vastust kontekstis 👍 2

All Replies (8)

more options

Valitud lahendus

have you restarted with add-ons disabled? Help menu > restart with add-ons disabled.

V31 has significant changes to the user interface and this could well cause issues in add-ons and themes that have been stable for years.

more options

Thanks Matt, I dis as suggested and the new notification bar was visible on the relevant messages. I restarted again with add-ons back to normal and started disabling them one at a time, and restarting TB, and it seems that the "culprit" was "Follow Reply 1.0.6".

more options

does Ctrl + Shift + O do something similar to the add-on?

more options

Hi Matt, Thank you, Ctrl+Shift+O works perhaps better than the add-on. I wasn't too upset about not being able to use that add-on as I didn't really use it all that often but was useful now and again, but your suggestion provides a solution that no longer requires the add-on for me:)

more options

Hi Matt discovered that I have the same issue. Tried with Addons disabled but had no effect.

more options

Update for anyone who needs to be aware: Version 31.0 has changed where the 'allow remote content' is now modified.

For email addresses / contacts who have been previously selected to allow showing remote content or to select websites that you choose to Allow or Block remote images and other content.

  • Tools > Options > Privacy

or

  • menu Icon > Options > Options > Privacy

under 'Mail Content' click on 'Exceptions'

more options

I'd like to know why the Tbird team made it more difficult to show remote content. Was there something broken with the simple, obvious, right-there Show Remote Content button? I don't have an issue with providing other options, but for me 99% of the time I just want to see the remote (usually images) content.

more options

This topic has been reported as a bug. the 'options' button is not really the correct format for a drop down list. There should be a quick single click option.

See bug report:

Please vote for the bug. It is located in the upper section:

Importance: 	-- normal with 3 votes (vote)

Muudetud Toad-Hall poolt