Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

If the from field in an email reads 'Bob Jones <bob@jones.com> ' is it possible to use the 'Bob Jones' bit in a filter as oppossed to using the email address?

  • 6 vastust
  • 1 on selline probleem
  • 5 views
  • Viimati vastas Toad-Hall

Bobertina
Bobertina
more options

I receive emails from a museum which uses the same account to send it's whats on email as it does it's museum shop email. I'd like to filter one in to a lower priority folder, and leave the other untouched. the two are seperable because whilst they use the same address the address displays differently. The what's on displays as 'Museum <noreply@museum.com>', whilst the address in the shop email displays as 'museumshop <noreply@museum.com>'. Is it possible to make thunderbird treat them differently?

I receive emails from a museum which uses the same account to send it's whats on email as it does it's museum shop email. I'd like to filter one in to a lower priority folder, and leave the other untouched. the two are seperable because whilst they use the same address the address displays differently. The what's on displays as 'Museum <noreply@museum.com>', whilst the address in the shop email displays as 'museumshop <noreply@museum.com>'. Is it possible to make thunderbird treat them differently?

All Replies (6)

Zenos
Zenos
more options

Have you not tried this? Tools|Message Filters.

Bobertina
Bobertina Küsimuse esitaja
more options

Thanks for the response.

yes, if I use 'noreply@museum' in the filter it moves everything, if I use 'museumshop' it moves nothing. I can't seem to get it to acknowledge the part of the from field that is not the email address.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Did you use 'From' and 'Contains' and 'museumshop'

because I use this format to pick up emails where a surname of a contact is not in the email address itself but always included in the same way that 'museumshop' is always included.

Bobertina
Bobertina Küsimuse esitaja
more options

Exactly. Match all of the following

From - contains - 'museumshop'

move message to - folder name.

Bobertina
Bobertina Küsimuse esitaja
more options

Just to clarify, thiose are the settings I am using, and it isn't working.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

re: From - contains - 'museumshop' Confirm did you use 'museumshop' in singe quotes or museumshop no quotes?

confirm the Message filter is for the correct account. confirm the email is in the Inbox for that account.

Can you post images which shows:

  • The Message Filter list.
  • the actual message filter.
  • The From header as displayed in the Message Pane header of the received email.


Another idea: does the email from museumshop always have something like 'Order number' or similar in the Body of the email?

in which case you could use: Select: Manually run Select: getting new mail and Filter before junk classification Select: Match all of the following

From - is - noreply@museum.com Body - contains - Order number (so if both of the above are true then do action) Perform these actions: move message to - folder name.