We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

On YouTube, the black text bubble is missing text

  • 3 vastust
  • 2 on selline probleem
  • 2 views
  • Viimati vastas sabbath99

sabbath99
sabbath99
more options

The text bubble on YouTube is missing text on Firefox 35.0.1. All of a sudden, this started to happen today. I have tried everything to fix the problem and nothing helped. The only way to get around this problem is by using Google Chrome. I have a screenshot of the problem so YouTube and Mozilla staff can identify.

The text bubble on YouTube is missing text on Firefox 35.0.1. All of a sudden, this started to happen today. I have tried everything to fix the problem and nothing helped. The only way to get around this problem is by using Google Chrome. I have a screenshot of the problem so YouTube and Mozilla staff can identify.
Attached screenshots

Valitud lahendus

cor-el, this issue has since been fixed.

Loe vastust kontekstis 👍 0

All Replies (3)

sabbath99
sabbath99 Küsimuse esitaja
more options

No one here? Can someone report this problem to YouTube staff and Mozilla staff?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
sabbath99
sabbath99 Küsimuse esitaja
more options

Valitud lahendus

cor-el, this issue has since been fixed.