We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Complete Reset Saved Passwords/Master Password

JonJenkins
JonJenkins
more options

Can someone tell me which files I have to delete to completely reset the password system:

Thunderbird has completely broken and I cannot access any of my accounts; I was using a Master Password to manage my passwords but it has crashed and I can not

- see saved passwords (error: Timestamp: 21/04/2015 9:27:01 PM; Error: this._storage is null; Source File: resource://gre/components/nsLoginManager.js) Line: 284 - reset or set a Master Password (no error just message :unable to change Master Password)


Error Console gives the following for manual access to each account:

Timestamp: 21/04/2015 9:24:37 PM Error: this._storage is null Source File: resource://gre/components/nsLoginManager.js Line: 323

On startup I get the following for each account:

Timestamp: 21/04/2015 9:25:35 PM Error: [Exception... "Initialization failed'Initialization failed' when calling method: [nsILoginManagerStorage::init]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://gre/components/nsLoginManager.js :: LoginManager.prototype._storage :: line 98" data: no] Source File: resource://gre/components/nsLoginManager.js Line: 98

Timestamp: 21/04/2015 9:25:35 PM Error: this._storage is null Source File: resource://gre/components/nsLoginManager.js Line: 323

Can someone tell me which files I have to delete to completely reset the password system: Thunderbird has completely broken and I cannot access any of my accounts; I was using a Master Password to manage my passwords but it has crashed and I can not - see saved passwords (error: Timestamp: 21/04/2015 9:27:01 PM; Error: this._storage is null; Source File: resource://gre/components/nsLoginManager.js) Line: 284 - reset or set a Master Password (no error just message :unable to change Master Password) Error Console gives the following for manual access to each account: Timestamp: 21/04/2015 9:24:37 PM Error: this._storage is null Source File: resource://gre/components/nsLoginManager.js Line: 323 On startup I get the following for each account: Timestamp: 21/04/2015 9:25:35 PM Error: [Exception... "Initialization failed'Initialization failed' when calling method: [nsILoginManagerStorage::init]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://gre/components/nsLoginManager.js :: LoginManager.prototype._storage :: line 98" data: no] Source File: resource://gre/components/nsLoginManager.js Line: 98 Timestamp: 21/04/2015 9:25:35 PM Error: this._storage is null Source File: resource://gre/components/nsLoginManager.js Line: 323

All Replies (3)

user01229325
user01229325
more options

This article tells you how to reset the master password if it is forgotten. A side effect of this reset is that saved email passwords are erased.

http://kb.mozillazine.org/Master_password

JonJenkins
JonJenkins Küsimuse esitaja
more options

Hi Airmail,

Thanks for the reply; unfortunately this did not work either :-(

The problem persists. I did get the following error message in the Console:

[object ChromeWindow] Login Manager: Removing all logins Login Manager: No alternate nsILoginManagerStorage registered PwMgr cryptoSDR: Initializing key3.db with default blank password. PwMgr mozStorage: Initialization failed: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: resource://gre/components/storage-mozStorage.js :: LoginManagerStorage_mozStorage.prototype._crypto :: line 67" data: no] Login Manager: Initialization of storage component failed: {} Timestamp: 22/04/2015 5:58:04 AM Error: this._storage is null Source File: resource://gre/components/nsLoginManager.js Line: 295

Muudetud JonJenkins poolt

user01229325
user01229325
more options

I am not sure what all that means or what to tell you to do from here. Maybe someone else will come along with a suggestion.