Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

This Connection is Untrusted for facebook.com and Google.com since update

  • 1 vastus
  • 3 on selline probleem
  • 4 views
  • Viimati vastas cor-el

binxykat1
binxykat1
more options

I am getting "This Connection is Untrusted" on multiple sites I use daily since firefox updated today WITHOUT my authorization and I am getting PISSED. When trying to get to facebook, it doesn't even give me an option to by pass it... You will see in the screen shot. I also tried to report this using my main email which is binxykat@aol.com and your site never sent me the email to confirm my account. Can you bypass this as well, I do not use thebinxykat@yahoo.com for much?

Message I'm getting is as follows:

This Connection is Untrusted

You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

www.facebook.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.

(Error code: sec_error_unknown_issuer)

I am getting "This Connection is Untrusted" on multiple sites I use daily since firefox updated today WITHOUT my authorization and I am getting PISSED. When trying to get to facebook, it doesn't even give me an option to by pass it... You will see in the screen shot. I also tried to report this using my main email which is binxykat@aol.com and your site never sent me the email to confirm my account. Can you bypass this as well, I do not use thebinxykat@yahoo.com for much? Message I'm getting is as follows: This Connection is Untrusted You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate. www.facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"
  • Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate"
  • Click the "View" button and inspect the certificate and check who is the issuer.

You can see more details like the intermediate certificates that are used in the Details tab.

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open this chrome URI by pasting or typing this URI in the location/address bar to open the "Add Security Exception" window and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field type/paste the URL of the website

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

Check who is the issuer of the certificate.

You can inspect more details like the certificate chain in Details tab of the Certificate Viewer.