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Rohkem teavet

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cannot reset password

  • 2 vastust
  • 2 on selline probleem
  • 5 views
  • Viimati vastas kleete

kleete
kleete
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Hello

I have forgotten my password and do not seem to be able to re-set it.

I have followed all of the steps - hit the forgotten password link - had an email with a 'reset password' link sent to my email - clicked on that link - tried to create a new password. Every time I try, however, it says 'Unexpected error' - with no further information about what the error may be.

Can you help me ?

Please send response . Thanks.

Regards, Kleete

Hello I have forgotten my password and do not seem to be able to re-set it. I have followed all of the steps - hit the forgotten password link - had an email with a 'reset password' link sent to my email - clicked on that link - tried to create a new password. Every time I try, however, it says 'Unexpected error' - with no further information about what the error may be. Can you help me ? Please send response <!--kleete@gmail.com-->. Thanks. Regards, Kleete
Attached screenshots

Muudetud Moses poolt

Valitud lahendus

Sorry, there are problems with the Firefox Account (Sync account) login server right now.

Here's the status page for Mozilla services, indicating they are looking into login problems (as of a few hours ago): https://status.services.mozilla.com/

I don't know if there is an estimated time to fix it.

Loe vastust kontekstis 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Valitud lahendus

Sorry, there are problems with the Firefox Account (Sync account) login server right now.

Here's the status page for Mozilla services, indicating they are looking into login problems (as of a few hours ago): https://status.services.mozilla.com/

I don't know if there is an estimated time to fix it.

kleete
kleete Küsimuse esitaja
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HI jscher2000

Thanks, I appreciate that. At least I know it isn't just my ineptitude ! General problems happen, I have no problem with that.

Thanks Kleete