Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Last Pass will not work in private window

  • 7 vastust
  • 50 on selline probleem
  • 5 views
  • Viimati vastas FredMcD

more options

I have the Last Pass add on on a full subscription. While the Last Pass program works in a normal Firefox window, if I open a Private Window the Last Pass icon is displayed, but the drop down menu will not open. If I return to the normal window the Last Pass drop down opens as usual. Windows 7 Pro and Firefox v 57.02. Please advise.

I have the Last Pass add on on a full subscription. While the Last Pass program works in a normal Firefox window, if I open a Private Window the Last Pass icon is displayed, but the drop down menu will not open. If I return to the normal window the Last Pass drop down opens as usual. Windows 7 Pro and Firefox v 57.02. Please advise.

Valitud lahendus

Last Pass responded with this: This is a known bug which our development team is currently working on. We don't have any ETA for the fix yet but rest assured that we are on top of this. We will send out a patch/update as soon as we get this fixed. Will keep you posted.

Loe vastust kontekstis 👍 4

All Replies (7)

more options

You should talk to its support.

more options

Any messages about this in the Browser Console?

more options

cor-el said

Any messages about this in the Browser Console?

Thanks for reply. I'm just a user, not a developer and see nothing obvious - ie specifically mentioning Last Pass, on opening the Browser Console in the ordinary window or the Private Window. Will live with it. The add-on has been useful, especially across different devices, but a shock doubling of sub with no real benefits has me looking at other password program solutions.

more options

Please see URL for their Homepage, Support Page and Contact Page.

Please let us know if this solved your issue or if need further assistance.

more options

Thanks for the reply. It appears responders do not consider this a fault in Firefox (despite the problem only appearing after the last Firefox update). I have submitted a request for assistance on the Last Pass help system and await advice. Will post back if I get a successful reply.

more options

Valitud lahendus

Last Pass responded with this: This is a known bug which our development team is currently working on. We don't have any ETA for the fix yet but rest assured that we are on top of this. We will send out a patch/update as soon as we get this fixed. Will keep you posted.

more options

Good luck.