Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Getting an error when attempting to send a message using outlook.com

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas FFV1607

more options

Here is the error message I am getting when I attempt to send a message from an outlook.com e-mail address.

I also have a hotmail.com e-mail address & there are no issues with sending from it.


An error occurred while sending mail. The mail server responded: 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process message due to a permanent exception with message WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. [Hostname=BL0PR1501MB2132.namprd15.prod.outlook.com]. Please check the message and try again.

Here is the error message I am getting when I attempt to send a message from an outlook.com e-mail address. I also have a hotmail.com e-mail address & there are no issues with sending from it. An error occurred while sending mail. The mail server responded: 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process message due to a permanent exception with message WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. [Hostname=BL0PR1501MB2132.namprd15.prod.outlook.com]. Please check the message and try again.

Valitud lahendus

I was able to correct this issue. Your (outlook.com) profile needs to be completely updated before you can send e-mail via Thunderbird.

Loe vastust kontekstis 👍 0

All Replies (1)

more options

Valitud lahendus

I was able to correct this issue. Your (outlook.com) profile needs to be completely updated before you can send e-mail via Thunderbird.